VISIT PALM BEACH REQUIRES all cancellations be made 24 hours prior to the scheduled departure time to receive a full refund.
Any cancellations made same day or with less than 24-hour notice for tickets purchased will be charged in full and are nonrefundable. GROUPS MORE THAN FOUR (4) MUST GIVE 48 HOURS CANCELLATION NOTICE. GROUPS MORE THAN TEN (10) MUST GIVE 7 DAYS CANCELLATION NOTICE. TRIPS BOOKED WITHIN 24 HOURS OF THE SCHEDULED DEPARTURE TIME ARE NON-REFUNDABLE.
For additional information please call 561-881-9757 and refer to the confirmation number provided at the top of the confirmation page.
Check-in and Boarding Information
This excursion departs from the Clematis Street docks in Downtown West Palm Beach.
(Located on Flagler Dr. directly across the street from the Lake Pavilion at 141 S. Flagler Dr.)
>>> Please check-in 30 minutes prior to departure time at our Blue Waterfront Activity Station (Little Blue House) located on the waterfront. (across the street from the Lake Pavilion & E.R. Bradley’s Restaurant)
** CHECK-IN ENDS 15 MINUTES PRIOR TO BOARDING. ANY LATE ARRIVALS MAY MISS THE BOAT WITH NO REFUND OR RESCHEDULING **
Weather Policy
Weather- we do not go out in dangerous conditions ie: Thunder, lightening, high winds, etc. We try to wait until close to the trip to make the call since weather moves so quickly in S. Florida.
If there is just a light rain, we still go out and a good portion of the boat is covered. Cruises may be delayed while we wait for the weather to pass. If it does not look like it will let up we will have to cancel. In that case, you would have the option of a refund or reschedule.